What Does a Plan Manager Do?
A Plan Manager helps NDIS participants manage their funds by handling the financial and administrative side of their plan.
They ensure that:
✔ Invoices are processed correctly and on time
✔ Budgets are tracked to avoid overspending or underspending
✔ NDIS funding rules are followed to prevent issues
Plan Managers reduce the stress of handling NDIS finances while giving participants choice and control over their services.
5 Key Things to Look for in a Plan Manager
1. Expertise in NDIS Guidelines
A reliable Plan Manager should have a strong understanding of NDIS rules and funding categories. This ensures that your funding is used correctly and remains compliant.
What to Ask:
- How do you help clients stay within their NDIS budget?
- What steps do you take to prevent funding misuse?
2. Clear Communication & Transparency
You should always know how much funding you have left and how it’s being spent. A good Plan Manager provides detailed, easy-to-understand reports and keeps you updated.
What to Ask:
- How often will I receive budget updates?
- Do you offer an online portal for real-time tracking?
✔ With Skylight, participants receive clear monthly statements and real-time budget tracking.
3. Flexibility in Provider Choice
The best Plan Managers support your freedom to choose both registered and unregistered NDIS providers. This allows you to find services that best meet your needs.
What to Ask:
- Can I use both registered and unregistered providers?
- How do you help me find the right providers for my needs?
✔ Skylight gives participants access to a wide range of service providers.
4. Timely and Accurate Payments
A good Plan Manager ensures NDIS providers are paid on time, preventing service disruptions.
What to Ask:
- How quickly do you process invoices?
- How do you handle disputes over payments?
✔ Skylight processes invoices promptly and accurately, so your services continue without delays.
5. Personalised Support & Customer Service
NDIS plans are unique, so Plan Managers should offer tailored support that fits your needs.
What to Ask:
- Will I have a dedicated Plan Manager to contact?
- How do you assist clients with changes in their NDIS plan?
✔ Skylight takes a personalised approach, offering expert guidance to every participant.
Why Choose Skylight for NDIS Plan Management?
At Skylight, we provide:
✔ NDIS expertise to keep your funding compliant
✔ Clear and detailed budget tracking
✔ Fast invoice processing for hassle-free payments
✔ Flexibility in provider choice
✔ Dedicated support tailored to your goals
