Our Strategic Plan
2024 - 2027Looking ahead, we’re focused on what matters most: walking alongside our community to create a place where mental illness is understood and met with confidence, respect and hope.
We will continue to value lived experience, support reconciliation with Australia’s First Nations peoples, and prioritise culture and quality practice.
Mission & Vision
Our Mission
Our Mission is to increase opportunities to achieve good mental health, to promote acceptance of mental illness in the community and provide quality services for people with mental illness, their family and friends.
Our Vision
Our Vision is a South Australian community which understands mental illness and responds with confidence, respect and hope.
Our Values
UnderstandingÂ
Discovery through shared learning.
ConnectionÂ
Humanity, lived experience, and the importance of what happens between people.
Optimism
The hope and belief in possibility and the potential of each person.
Courage
Resilience, commitment and a strength of spirit.
Our Goals
Connect & Discover
Drive Service Excellence
Love Your
Job
Grow
Steady
Connect & Discover
We will redesign our approach to connect with existing and new participants, discovering what is most needed and supporting better outcomes.
Introduce a Participant and Carer Engagement Strategy
to improve retention, increase service outcomes and attract new participants.
Redesign the Participant Journey
connecting intake, bookings and marketing to meet current and future needs.
Be Known and Active
in our local communities and a trusted advocate for Mental Health in South Australia.
Drive Service Excellence
To enhance service delivery across all touchpoints, by increasing customer satisfaction and establishing a reputation for service excellence.
Develop a Productivity with Purpose Approach
that supports a high performance culture for the right reasons.
Prioritise Practice Quality
across all service areas with a Recovery Oriented, Lived Experience and Culturally informed perspective.
Fine Tune our Technology
to support data driven decisions, automate processes and continue to improve our Cyber Security posture.
Love your Job
We aim to create a place where staff can easily love what they do, become more engaged with Skylights vision, their teams, participants and deliver the highest quality services.
Prioritise Staff Learning and Development
by implementing Skylights Training and Development Strategy.
Build Staff Engagement
by Reviewing and Enhancing Supervision and Support.
Increase Staff Satisfaction
by implementing a Skylight Staff Recognition Program.
Grow Steady
Continue to grow sustainable service areas and position Skylight to secure new Federal & State funding.
Expand Funding Sources
obtaining an increased share of State and Federal Funding for Mental Health in South Australia.
Deliver Scalable and Sustainable NDIS services
by growing selected services without growing overheads.
Co-design and innovate new and existing services
based on participant feedback.