18 November 2020 – COVID 19 Update

Skylight Services Update

As an essential service provider, Skylight is open for business and committed to supporting the SA community through this recent COVID-19 challenge.

Please note some key service updates in line with the current changes:

  • All Skylight sites are closed to the public at least for the next 6 days.
  • All face to face appointments will be changed to phone or video. Participants are asked to be ready to receive a call from Skylight at your current booked appointment time. Where this is not appropriate and face to face services are essential, please call Skylight on 8378 4100 to consider alternatives.
  • Selected group programs will be delivered via Zoom, others will be rescheduled. Further details about groups will be communicated over the coming day.

The team at Skylight Mental Health

Need Support?

For Mental Health Support Call our LETSS (Lived Experience Telephone Support Service) team on 1800 013 755 or chat online at the LETSS website
Available 5.00 pm to 11.30 pm, seven days a week.

Thirrili’s COVID-19 service is available to provide guidance and support for South Australian Aboriginal and Torres Strait Islander people to access mental health and other services during the COVID-19 pandemic. For more information about Thirrili services, see the Thirrili website. Call 1800 841 313. Available 9.00 am to 5.00 pm, Monday to Friday.

For assistance in a mental health emergency, contact the mental health triage service - telephone 13 14 65 available 24 hours, seven days a week.




17 November 2020 – COVID 19 Update

With the recent infections in South Australia, we understand that mental health support is more crucial than ever. We are committed to ongoing services where possible and in line with SA Government guidelines. We will continue to provide you with any important Skylight updates as the situation changes.

At this time Skylight Mental Health will:

  • Maintain one to one services, with a 1.5-metre physical spacing;
  • Maintain group services, with a 42 metre space for each person; 
  • Require staff to wear masks while providing a service and encourage participants to do the same. 
  • Send any staff member who comes to work while unwell, home 
  • Continue with our Support Coordination services, 
  • Continue with our Service Design meetings, 
  • Provide guidance on a number of online resources


We urge you to ensure you are doing all you can to maintain your own safety. 

This means paying attention to:

  • Physical distancing;
  • Hand and cough hygiene;
  • Using a mask where appropriate;
  • Staying at home if you feel unwell;
  • Getting tested if you have any cold or flu-like symptoms;
  • Getting tested if you have had any contact with any person affected or you are otherwise directed to do so; and
  • Self-isolating if you are tested until you have results indicating no infection.


Whether you connect with one of our country Skylight sites or you live in metropolitan Adelaide, watch for Facebook posts or access the Skylight website or call our Customer Relations Team on 8378 4100.

Don’t forget that the LETSS (Lived Experience Telephone Support Service) team are still here to support you between 5:00 pm and 11:30 pm on 1800 957 134

From the Team at Skylight Mental Health

Skylight Mental Health is Open for Business! 26 March 2020

During this most challenging of times, Skylight understands that mental health support is more crucial than ever.

Every person on the planet is being directed to minimise contact with others, and many people are completely isolated in their homes, without their usual community centre to visit, friends to catch up with or nearby mall to wander through and we are all working hard to adapt as quickly as possible.

Skylight is continuing with a range of face to face and phone or video services, including:

  • Support Coordination,
  • Service Design meetings,
  • Telephone counselling,
  • Individual community support,
  • On-line resources

There is much more to come. Most Skylight staff are working on-line ourselves and are quickly familiarizing ourselves with new ways of working from home so that our services are not only maintained but actually ramp up at this time of need. Skylight staff are literally working overtime to respond to ideas from our staff and participants alike, to plan, design, resource and implement and deliver new services that will meet your needs in the best way possible at this challenging time.

Thank you for your patience while we make these adjustments… we have not forgotten you!

Whether you connect with one of our country Skylight sites or you live in metropolitan Adelaide, watch for Facebook posts or access the Skylight website or call our Customer Relations Team on 8378 4100.

From the Skylight Mental Health Team

Supporting our community through COVID-19

We want to support our community to stay safe and get through this.

We acknowledge the potential for increased anxiety and feelings of loneliness in a time where ‘Social Distancing’ and ‘Self Isolation' are considered the solution rather than the problem. Things seem upside down.

During this period, we continue to provide modified services while minimising risk to participants and carers, staff, and the extended community. We will continue to take our direction from reputable authorities, including SA Health and Wellbeing and the Commonwealth Department of Health, and will review new information daily. 

While modified one to one services continue with participant consent, we have made the decision to cancel all group programs, non-essential meetings and events across all our sites as a precaution.

Those impacted by these cancellations will have been or will be contacted to discuss alternative options of support.

To maintain services in the community, Skylight is trialling a range of ways to support ongoing community work and working from home arrangements. These are designed to balance the needs of service continuity and to achieve high levels of social distancing and isolation.

To view the communication sent to our participants Click Here

To stay up to date with Skylight information, follow us on Facebook.

For emergency mental health assistance, please contact Mental Health Triage on 13 14 65 or Lifeline on 13 11 14. For non-emergency mental health assistance, please contact Lived Experience Telephone Support Service on 1800 013 755 or by webchat at letss.org.au.

LETSS is available 365 days a year 5pm-11:30pm

For more information about COVID-19 please see the  factsheet  https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

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5 Cooke Terrace
Wayville SA 5034
Phone: (08) 8378 4100
ABN: 85 595 741 081

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of South Australia and celebrates all people who call this land home
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