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6 signs you've found the perfect NDIS Support Coordinator

Here's a quick list of qualities to look for in a Support Coordinator.

The National Disability Insurance Scheme (NDIS) provides greater choice and control for people who require disability support than ever before. However, it can be difficult to know where to start when you receive your first NDIS plan and the process of connecting with suitable providers can be confusing.

If your plan includes support coordination, the person you choose to provide this service will play a significant role in how well your supports meet your needs.

To help you on your way we have compiled a list of qualities that we think makes a great Support Coordinator.


1. Helps you help yourself

Getting the most out of your plan involves you being in the driver's seat and making the important decisions, so what you want is someone who can really help you understand your plan from day dot and prepare you to manage your own plan going into the future. You'll know it. If you feel empowered by the information given and supported to take control of your NDIS journey – you're with the right Support Coordinator.


2. Understands you

Someone who takes the time and effort to understand what a meaningful life looks like for you, where you've been, and where you want to go is ideal. Remember, this is your plan for reaching your goals. Sometimes you won't be able to get everything you want, but you'll know if you have someone who has taken the time to listen.


3. Understands the NDIS

The NDIS can seem daunting and complex if you are still learning how it works. Someone who understands it inside and out will make it easy. The NDIS is always on the move. Someone who is up to date is worth their weight in gold.


4. Flexible and creative

A coordinator who will match their working style to your needs and preferences and will utilise mainstream and community supports is what you deserve. They will work creatively to get the most from your plan by thinking outside box. There's likely to be a few 'no's' along your NDIS journey, a great Support Coordinator will do their absolute best to turn the 'no' into 'yes' with a bit of creativity.


5. Fair and independent

Biased coordinators can't reliably provide you with the best service. Before committing, it's worth asking just what's in place to always act in your best interests to prevent them from simply going through the motions. Don't be fooled by perceived independence either. They don't need to operate from home with an ABN. The good ones could easily work for a large national organisation. A broad network, familiarity with services across the sector, and coordination that covers a range of solutions from multiple providers are all evidence of a fair and independent Support Coordinator.


6. Capable

You deserve someone who provides you with a well-informed choice of services and has a strong track record of person-centred coordination. It helps to use a local coordinator with experience in your area of disability so they are familiar with the services convenient to you. Disability is a huge sector covering a range of diagnoses and supports. Consider if you are after a generalist or a specialist. Chances are your unique situation would benefit from a Support Coordinator who's an expert in your particular area of disability.

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Strategies for Maintaining Mental Health During Isolation

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It is well known that boredom can contribute to feelings of depression, anxiety and loneliness. Our COVID-19 Peer Support Line staff have come up with 5 strategies that may help you to cope should you need to isolate. 

Maintain a Routine
As much as possible, maintain a routine each day. Shower when you usually would, and eat when you usually would. Most importantly, get dressed out of your pyjamas every day! If you get into proper clothes, you feel like you're day has started and that you have important things to do, and you do have important things to do.

Achieve Something Everyday
No matter what the task, set yourself something to achieve every day. It might be doing the dishes, cleaning out a cupboard, or calling a friend. A sense of achievement helps us to feel like we are doing something meaningful. Keep doing meaningful activities every day and it won't feel like a waste of time!

Write About Your Experience
Writing about what has been going on, can help us to feel like we are talking to someone and sharing our experiences with someone. You might write a daily journal of how you're feeling or what tasks you did, or you might even post an online blog telling the world about how you're going! You might even find other journals or blogs to read of people going through the same thing. When we find others having a similar experience, it helps us feel less alone.

Keep Connected Socially
This one is especially important if you are at home on your own. Organise Skype calls with friends and family, find a Facebook group to follow that lifts your spirits, create a Whatsapp or messenger group to check on each other or participate in an online forum or discussion board. The more ways that you can communicate the better! Play knocking games on the wall with your neighbours! Get creative.

Reach Out For Support
Ultimately, it's going to be a difficult time for anyone and it's important to reach out for support if you need it. If you're feeling suicidal and really not coping, call Mental Health Triage or Emergency. If you're feeling safe but you are in distress and need to talk things through, call LETSS and chat with our peer workers. Let's all band together and get through this!!!

Photo by Bohdan Maylove on Unsplash

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